Frequently Asked Questions

We are a locally owned company servicing the Northeast Kansas college community.  We have experienced the cross country move to college and back (more than once), as well as the move to college a few hours away (again, more than once).  We knew that there had to be a better way, and we are excited to help parents and students make this journey a lot easier!  

Step One:  Make your reservation online.  If your moving dates change make sure to adjust your reservation.

Step Two:  We deliver packing materials about a week before your move out date.

Step Three:  On your move-out day, we ask that you be outside at the curb of your residence 10 minutes prior to your pick up time with your properly packed belongings (See Instructions for Properly Packing HERE).  You can also opt for our in-room pick up service for $25.  We inventory your items, load them and send you an electronic receipt.  We accept cash, credit cards and PayPal.

Step Four:  You enjoy your break knowing your things are safe.  Your parents enjoy that your stuff isn’t sitting in the foyer!

Step Five:  On your move-in date and time, we deliver everything back to you, review your item list and you’re ready to unpack and start the semester. 

We require that all items are properly pack (See Packing Instructions HERE) with the exception of irregular items (i.e. an ironing board).  Items that cannot be boxed (such as furniture, do not need to packed).  Properly boxed items are less prone to damage during moving.  If you have any questions, please contact us.  

Please note that items not properly boxed will incur additional fees.

We provide all packing materials (boxes, bubble wrap, tape and printable labels) based on your reservation and yes, the cost is included* in the storage fees.

*A fee will be applied for all unused and un-returned materials.

*A fee will be applied for all unused and un-returned materials.

Yes.  We maintain insurance coverage for items that may become damaged due to elements beyond our control.  We do restrict the storage of high-value items.  If you have an item that is irreplaceable or a family heirloom, we ask that you not place it in storage with us.  Most homeowner’s insurance policies typically cover your belongings away from home.  We encourage you to check with your or your parent’s insurance agent for coverage.

We are not responsible for items damaged that do not follow the packing guidelines (Access Packing Instructions HERE).

Yes, just be sure to properly pack them and mark the box FRAGILE!  The most common error made in packing electronics is failing to properly protect the contents within the packing container.  When this happens, shocks received on the outside of the carton can pass through to the electronics, causing damage.  You should consider the following suggestions when packing your electronics for storage:

• Cushion the top and bottom of the box with towels or bubble wrap and pack everything inside securely so it doesn’t move, and fill in any void spaces with bubble wrap or other packing materials.
• Wrap large items in bubble wrap. If it has a screen, protect it with a towel and another layer of bubble wrap. Place cardboard around the item. Cover everything with plastic sheeting and/or plastic wrap.
• Never use newspaper to pack screens. Newsprint can discolor and transfer onto the screen and newspaper can easily scratch screens.

We will not accept food, liquids (cleaning products, personal care items, laundry detergent etc.), plants, valuable items such as jewelry, fireworks or any type of explosives, drugs or drug paraphernalia or any hazardous materials.

Yes.  Our pricing is calculated by 3 semesters – spring, summer and fall.  If you stored with us during the summer and need to add the fall semester it will be the same rate as your summer rate.  

In order to ensure the security of our customers’ possessions, we do not allow any of our clients on the premises.  If you need your items prior to your delivery date, please contact us, and we can arrange to deliver them to you.  Additional charges will apply.  

We have a schedule of free curbside pick-up and delivery days for the summer semester.  If you need days outside of the designated free days there is a fee.  The free dates typically cover the student moving calendar set by the schools.

No.  You can have someone else be there when we pick up or deliver your belonging.  You will need to contact us ahead of time and let us know that person’s name and contact information prior to delivery.  If you need to change your pick up/delivery time you may reschedule your appointment without charge 24 hours before the allocated time.  There is a fee for any changes made within 24 hours of your pickup/delivery.

Yes. We offer the same service for off-campus living.  

When you have your new living arrangements made, make your move-in (delivery) reservation.

We can ship your belongings to you.  We will get an estimate of what it will cost to ship your items plus our labor and any material cost.  Once your items are shipped you will receive a tracking number.

Kansas College Storage is a pay by the item not a pay by the storage space.  There are no monthly charges, no administrative fees, and no contracts.  You pay by the semester (spring, summer or fall).  Our prices are listed on our rates page.  

Yes.  If you have something that isn’t listed contact us for a quote.  

Payment is due at pick-up.  We accept cash, credit cards and PayPal.  You will be billed if additional fees are incurred due to overweight or over-sized items. 

There is no fee if you cancel 7 days prior to your moving date.  If you cancel after you have received your packing materials you will be charged a $30 fee plus the retail price for all packing materials delivered.  Contact us for more details.

Yes!  We have brand ambassadors on campus that will be happy to give you a referral code to save money.  Follow us on social media to get more information.

Send us an email telling us about yourself!  What school do you attend, what clubs/organizations do you belong to, what year are you, where do you live, what is your major etc.  We are always on the hunt for a great Brand Ambassador!  Don’t forget to tell us about your social media accounts too.